Hire us today and get your amazing carpet cleaning service in Hampstead, NW6 at a price that everyone can afford.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Hampstead provides carpet and related cleaning services to residential and commercial customers. By booking or receiving any service from Carpet Cleaning Hampstead, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Company means Carpet Cleaning Hampstead, the provider of the cleaning services.
Customer means any individual, business, or organisation booking or receiving services from the Company.
Services means carpet cleaning and any additional cleaning or related work agreed between the Company and the Customer.
Premises means the property or location at which the Services are to be performed.
Technician means any employee, contractor, or representative of the Company who carries out the Services.
The Company offers professional carpet cleaning and related services within Hampstead and surrounding areas, subject to availability. The precise scope of work will be agreed at the time of booking and confirmed in the booking confirmation. The Company reserves the right to refuse any job which it reasonably believes to be unsafe, unsuitable, or outside its usual scope of work.
While the Company aims to provide thorough and effective cleaning, the outcome may vary depending on the age, type, and condition of carpets, rugs, and fabrics, as well as prior cleaning or damage. The Company does not guarantee that all stains, marks, odours, or wear will be removed.
Bookings may be requested by the Customer through the Company’s accepted communication channels as advertised from time to time. A booking is not confirmed until the Company has communicated acceptance of the booking request and, where required, received any applicable deposit.
The Customer is responsible for providing accurate information when making a booking, including the property type, size of the areas to be cleaned, parking and access details, and any known risks, damage, or special requirements. If the information provided is incomplete or inaccurate, the Company may adjust the price or duration of the booking or may cancel the job upon arrival if the work is not reasonably feasible or safe.
The Company may, at its discretion, provide an estimate by telephone or other remote means. Such estimates are based on the information supplied by the Customer and are not binding if the actual condition or size of the Premises differs significantly from that described. In such cases, the Company will inform the Customer of any change to the quotation before commencing work. If the Customer does not accept the revised price, the booking may be cancelled in accordance with these Terms and Conditions.
The Customer must ensure that the Technicians have safe and reasonable access to the Premises at the agreed time, including suitable arrangements for keys, entry codes, concierge procedures, and parking where applicable. Any parking fees or restrictions must be disclosed in advance. Unless otherwise agreed, the Customer is responsible for any parking charges incurred during the provision of the Services.
The Customer must ensure that the Premises are in a safe condition, and that all breakable, valuable, or delicate items are removed or secured before the Technicians commence work. The Company is not responsible for damage to items that were not removed or adequately protected by the Customer.
The Customer is responsible for ensuring that electricity, hot water, and reasonable lighting are available for the duration of the visit, where required for the Services. If essential utilities are unavailable, the Company may cancel or reschedule the Services and may charge a cancellation or call-out fee.
Prices for the Services are based on the type and size of the areas to be cleaned, the condition of the carpets or fabrics, and other relevant factors. The Company may provide a quotation or estimate prior to the booking. Unless otherwise stated, all prices are in pounds sterling and are exclusive of any applicable taxes.
If additional work is requested by the Customer on the day of the booking, the Company will advise of any additional costs before proceeding. Any verbal or written quotation is valid for a limited time period specified by the Company, and is subject to change if the circumstances described by the Customer change or are found to be inaccurate.
The Company may require a deposit to secure a booking. The amount and timing of the deposit will be communicated to the Customer at the time of booking. Deposits may be non-refundable in certain circumstances as set out in these Terms and Conditions.
Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work at the Premises. Accepted payment methods will be advised to the Customer at the time of booking. For business Customers with account arrangements, payment terms will be as agreed in writing and may be subject to credit checks.
If payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts, to suspend further Services until all sums due are settled, and to recover from the Customer all reasonable costs of debt collection.
The Customer may cancel or reschedule a booking by giving the Company prior notice. The minimum notice period required for cancellation or rescheduling and any associated fees will be communicated at the time of booking. In general, where less than twenty four hours’ notice is provided, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked Services.
If the Technicians are unable to gain access to the Premises at the agreed time due to circumstances within the Customer’s control, this will be treated as a late cancellation and may be subject to a cancellation fee or forfeiture of any deposit.
The Company reserves the right to cancel or reschedule a booking at any time, including on the day of service, due to events outside its reasonable control such as illness, severe weather, transport disruption, equipment failure, or other operational issues. In such cases, the Company will offer an alternative appointment where possible but will not be liable for any consequential loss incurred by the Customer as a result of the cancellation or delay.
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should inform the Technician on site where possible so that any issues can be addressed immediately.
If the Customer wishes to make a complaint after completion of the work, this should be done as soon as reasonably practicable and no later than seventy two hours after the Services have been carried out. The Company may request photographs or further information and, at its discretion, may offer to revisit the Premises to inspect or remedy the issue where appropriate.
Any attempt to resolve complaints is made without prejudice and does not constitute an admission of liability by the Company.
The Company will exercise reasonable care and skill in providing the Services. However, the Customer accepts that certain risks are inherent in carpet and fabric cleaning, particularly where items are old, worn, badly stained, sun-damaged, or have pre-existing defects. The Company shall not be liable for pre-existing damage or for issues that become apparent only after cleaning.
The Customer must notify the Company in advance of any known sensitivities or special requirements relating to materials, finishes, or dyes. While the Company will consider such information when selecting cleaning methods, it cannot guarantee that all materials are colourfast or that shrinkage, distortion, or other reactions will not occur.
Except where liability cannot be limited or excluded by law, the Company’s total liability arising out of or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services giving rise to the claim. The Company shall not be liable for any indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, or for any other liability which cannot be excluded or limited under applicable law.
The Company undertakes to maintain appropriate insurance in respect of its operations, in line with industry practice. If the Customer believes that damage has been caused by the Company’s Technicians during the provision of the Services, the Customer must notify the Company as soon as reasonably practicable and provide details, evidence, and access for inspection if required.
The Company will not be responsible for damage resulting from wear and tear, existing defects, improper installation, or items which the Customer has requested be cleaned against the advice of the Technician. The Company is not liable for accidental damage where such damage occurs despite the exercise of reasonable care and skill.
The Company will endeavour to comply with all relevant UK laws and regulations relating to waste handling and environmental protection in connection with the Services. This includes the safe handling, storage, and disposal of any waste water, extracted soils, and residual cleaning products arising from the cleaning process.
Where the Services generate waste that is required to be removed from the Premises, the Company will handle such waste in accordance with applicable regulations and industry standards. The Customer agrees not to request or require the Company to dispose of any waste in a manner that would breach legal or regulatory obligations.
The Customer is responsible for the correct separation, storage, and onward disposal of any general household or business waste not specifically generated by the Company during the provision of the Services. The Company does not provide a general waste removal or disposal service unless expressly agreed in writing as part of a separate arrangement.
The Company will take reasonable steps to ensure the health and safety of its Technicians and Customers while carrying out the Services. This may include conducting informal risk assessments and using protective equipment where appropriate.
The Customer must inform the Company of any hazards at the Premises, including loose flooring, exposed wiring, restricted ventilation, or the presence of vulnerable individuals, pets, or respiratory conditions that may be affected by cleaning activities. The Customer is responsible for keeping children and pets away from the work areas and from any equipment or cleaning products during and immediately after the Services.
The Company respects the Customer’s privacy and property. Technicians are instructed to carry out the Services only in the areas agreed and to leave the Premises secured as found, subject to the Customer’s instructions regarding doors, windows, and alarms.
The Company is not responsible for the loss of cash, jewellery, or other valuables that have not been properly secured by the Customer prior to the visit. The Customer is advised to ensure that valuable items are safely stored and to inform the Company of any specific security procedures to be followed.
The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is due to circumstances beyond its reasonable control. This includes, but is not limited to, extreme weather, acts of God, fire, flood, industrial disputes, transport disruptions, or actions of public authorities.
The Company may from time to time update or amend these Terms and Conditions. The version in force at the time of the Customer’s booking will apply to that booking. The Company may publish updated Terms and Conditions and may notify Customers of significant changes where appropriate.
The Company may collect and process personal data about Customers for the purpose of managing bookings, providing Services, handling payments, and fulfilling legal obligations. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.
Customers may be entitled to certain rights in relation to their personal data under applicable data protection laws. Further details may be provided separately on request.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, representations, or agreements, whether oral or written, relating to their subject matter.
By placing a booking with Carpet Cleaning Hampstead, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
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